About careCycle
We build the part of the member relationship that starts after enrollment.
careCycle is the AI-native retention operating system for Medicare and ACA agencies. AI Employees and licensed agents work side by side to keep the promise made the day a member first says yes.
We started careCycle after seeing the same gap in agency after agency: the sale had a system. Everything after it ran on memory, spreadsheets, and whoever had a free minute.
That gap is where trust is won or lost. Most agencies touch a member twice, at the sale and at renewal, and members fill the silence in between by shopping. Not because agencies do not care, but because no team has the hours to call every member, every time.
careCycle changes that. Cora, our AI receptionist, has the conversations no team ever had the hours for, around the clock and plan-accurate, and hands off to a licensed agent the moment judgment is needed. The mission is simple: make every member feel like a regular at their local diner.
The timing matters. CMS reset agent pay, and the value in Medicare moved from chasing new members to keeping the ones you have. The agencies that build for retention first win the next AEP. That is the agency careCycle is built to make.
What we believe
A member should not feel the difference between your best day and your busiest one.
The relationship has to outlast the sale.
careCycle gives that attention a system that never has an off day, and turns a book of business into an asset worth keeping.
AI and humans share one brain.
Cora and your agents work the same lines off the same record. Routine runs automatically; judgment stays with people, one warm transfer away.
The AI knows when it does not know.
Instead of guessing or handing every hard question to a person, it verifies the answer and calls the member back. AI speed, human care.
Nobody in Medicare knows AI like we do. Nobody in AI knows Medicare like we do.
4M+ AI-handled calls. Two full AEPs. $2M+ in AEP revenue for our customers. SOC 2 Type 2 and HIPAA. $0 per seat. FMO- and carrier-agnostic. Backed by Y Combinator. San Francisco.