For Field Agencies

Your Best Agent's Standard. On Every Member You Have.

careCycle gives your agency a Medicare-native AI workforce, led by Cora, an AI receptionist, that welcomes every member, answers every benefits question, and runs the renewal and cross-sell campaigns your team never has time for. Your best agent's service, applied to your whole book, automatically. And when an agent leaves, the relationship stays with you. Unlimited seats. $0 per agent.

Why it matters

The two risks that grow with your agency.

As You Scale, Consistency Becomes Your Biggest Risk.

You have great agents. Maybe a few exceptional ones. Between them sits a gap. One sends a welcome call within 24 hours. Another forgets. One renews 80% of their book. Another scrambles every October. The members your best agent serves can feel it. The members your average agent serves quietly shop, because when a member does not hear from you, they assume you do not care, and they keep looking.

The cost is hiding in plain sight. Roughly 75% of the policies an agency loses, it loses in the first 21 days, often before the first premium is paid. You cannot hire your way out of that inconsistency, and you cannot audit every touchpoint across every member by hand. You need a system that runs at the level of your best agent, automatically, no matter who wrote the policy.

When an Agent Leaves, the Relationship Shouldn't Leave With Them.

Agent turnover is one of the most expensive problems in Medicare distribution, and one of the least discussed. When a good agent leaves, the members they wrote often go too, because the trust lived between the member and the agent, not the member and the agency.

careCycle flips that. When every member is welcomed, served, and renewed by Cora and your shared system, not by whoever happened to write the policy, the relationship belongs to your agency. Agents come and go. Your book stays. And a book that retains is a book that is worth selling.

What changes

One operating system. An AI team inside it.

Cora, your AI receptionist, always on

Every member is greeted by name, 24/7, regardless of who wrote the policy. She knows their plan, their benefits, and their history, and answers coverage and provider questions in real time from their Summary of Benefits. Members never reach voicemail. Your agents never get pulled off a sale to answer a copay question.

The Retention Suite: your post-enrollment system

Welcome call inside 24 hours. Approval check-in when the policy clears. Benefit-utilization reminders at months 3, 6, and 9: OTC balances, dental, gym, transportation. Renewal prep at month 11 with a fresh scope of appointment. Every member. Every time. The same standard whether it was your top producer or your newest hire who wrote the deal.

The Sales Suite: protect your agents' time

Cora pre-screens inbound callers for intent and eligibility 24/7 and captures the outbound leads that call back after hours, so your agents only pick up when someone is qualified and ready. No dead-end calls.

The Revenue Suite: grow the book you already have

Your existing members are your warmest list for dental, vision, life, and annuities. careCycle runs that outreach automatically, timed to the moments members are most engaged with their coverage. No cold prospecting. Just revenue from relationships you already own.

The Inquiries engine: AI speed, human care

When a member asks something Cora should not answer alone, she says she will verify and call back, then drops a full-context ticket into your dashboard. Your team confirms with the carrier and either sends Cora to call back with the verified answer or handles it on the built-in softphone. Our AI knows when it does not know. No transfers. No guesswork. No compliance risk.

Across the year

The member journey, on autopilot.

Day 0 to 1: Welcome call

Reassures the member who you are, recaps next steps, and answers first questions before a competitor calls first.

At approval: Effectuation check-in

Package arrive? PCP picked? Here is what your OTC card covers. Catches problems before they become disenrollments.

Months 3, 6, and 9: Benefit education and utilization

Members who use their benefits stay.

Month 11: Renewal prep

Providers, Rx, and plan preferences captured before AEP.

On Future Cancel: Win-back

Cora reaches out the moment a policy is at risk and hands the save to an agent while there is still time.

Why agencies choose careCycle

Built for how an agency actually runs.

$0 per seat, ever

Add your whole team at no extra cost. You are priced on the size of your book, not the number of agents, so growing your team never grows your bill.

Works with your stack

Connects to MedicarePRO, GoGuru, EnrollHere, and more. Most agencies are live in under a week with zero disruption to how the team already works.

A partner in the trenches

Our team builds your campaigns with you and reviews real member calls to tune the system, and we ship improvements nearly every week. This is a product you run, with a partner who is invested in your retention number.

Compliance built in

Locked compliance phrasing, flagged call review, recorded lines, SOC 2 Type 2 + HIPAA, models on private infrastructure. Member data never touches a public AI lab.

Proof

Built around retention that shows up in the numbers.

Retention Suite users see around 37% increases in effectuation rates.

For a typical book, each 1% of retention is worth around $438,000 in additional annual revenue.

4M+ AI-handled calls. Two full AEPs. $2M+ in AEP revenue driven for our customers.

Retention guarantee: if you do not see at least a 1% lift in 120-day retention within 90 days, we cut your monthly commitment by 50% until you do.

Questions

What agency owners ask us.

Next step

The best agencies do not have the best agents. They have the best systems: the kind that turn a book of business into an asset worth selling.

See What Consistent Service Does for Your Book.

Book a walkthrough. We'll show you exactly what it looks like for an agency your size, and model the retention lift against your real numbers.