Big one this week if you buy calls. Ping Post is live: your vendors can check whether you're able to take a caller before they transfer, and every ping gets logged against its source so you finally see which vendors actually convert. More on that below. We also shipped LLM-powered inquiry priority, deeper call history events, and Text-To-Speech audio clips right inside the Call Form. Let's get into it.

Ping Post

Ping Post is live, and it's a big one for anyone buying calls. Your vendors can now ask "can you take this caller right now?" before they transfer. careCycle answers with a live yes or no plus the number to send the caller to, and every ping gets logged against its source. That logging is the part worth setting up for: you finally see which vendors send the leads that convert and which ones ping all day and waste your agents' time.

Here's what's in it:

• Vendors check availability before they transfer. The ping flow returns a real-time answer, no token to echo back, and blind transfers still work the way they always have.
• Callers show up already filled in. Vendor data pre-fills the record and the agent's screen, so the call starts with context instead of a cold pickup.
• Per-vendor conversion reporting. A new Pings column, charts, and a four-number funnel: pings total, available, converted, and ping-to-call rate. You see exactly which sources earn their spend.
• Honest availability with real controls. Per-agent blocks, air status, and state licensing all factor into the answer, and decline reasons tell you why a ping got turned down.
• Scoped keys for every vendor. Ping-post-only, per-source, org-owned keys you can rotate or revoke without touching the source config.
• Compliance built in. 42 CFR 422.2274, consent attestation, and a 72-hour scrub with the PEWC exception, with consent evidence riding along on the record.

Also in here: a List Ping Activity API, one-screen source setup, and a public vendor guide you can hand off directly.

Inquiry Priority System

Priority now assigns itself. As an admin, you describe the situations that matter to you in plain language, one description per priority level, and an AI judge reads each call against them and tags the inquiry with the priority that fits. Define what "urgent" looks like once, and every matching inquiry sorts there automatically. No manual triage, no rigid rules to maintain, just your own criteria applied consistently across every call.

Call Form Audio Clips

You can now play Text-to-Speech audio directly inside a Call Form. Type out what you want it to say, like a compliance recording, pick the voice you like best, and your agents can play it to the customer on any call. Try different voices right in the Call Form editor until you land on the one that fits.

Some other things

• The Customer details page picked up a tabular view for scanning across records in a dense layout, with a single record a click away when you need the detail.
• New customer POST endpoint for creating customers over the API, so you can push records into careCycle straight from your own systems.
• More Granular Call Events - Call history now shows you the whole path a call took. Who answered, when, who it transferred to, and where it went from there. When you need to reconstruct what happened, it's all laid out in one timeline instead of pieced together.