We added Assembly ( a new way to configure your careCycle campaigns), taught Ask careCycle to explain your setup, and knocked out a long list of bugs. Here's everything we shipped this week.
Assembly
Assembly is a new campaign workspace for understanding and improving how your AI Employees work. Ask questions about their current configurations, review recent call performance, and prepare changes through a guided conversation. Every applied change creates a new version, giving your team a clear history of what changed, who applied it, and the ability to restore an earlier configuration.
Test Before Going Live
- Run safe simulations against current or proposed configurations, coach individual responses, and validate improvements before applying them to live calls.
Manage Escalations
- Configure how each caller scenario should end during and after business hours, including inquiries, appointments, and transfers.
Improved Ask careCycle
Ask careCycle can now query and explain your account setup. Ask it about a setup and it tells you what's configured and why, not just the numbers. It's a faster way to audit a campaigns settings and historical performance without clicking through every tab. This moves us one step closer to being able to say “careCycle, make my retention 100% this AEP. Make no mistakes” and it actually works.
Bug fixes and small improvements
- Duplicate campaigns - you can now duplicate a campaign straight from the client dashboard, including its Pulse config and phone number procurement settings.
- Group your inbox by carrier - a new grouping option makes it easier to work through your queues carrier by carrier.
- Inquiry creation now accepts any category bound to the campaign, so valid inquiries are no longer refused and lost
- A softphone reliability sweep - we fixed a few small issues that led to several strange errors happening on a small percentage of calls
- Assistant polish - the assistant no longer says it will follow up without actually firing the tool, and the docs button 404 on the campaigns page is fixed.
