MedicareCon is a wrap. Three, hot, action packed days in Birmingham.

Evan, Zach, Jacob and I talked post-enrollment, nerded out about voice AI, and most importantly met our partners face to face. Handshakes instead of calendar links for once. Three days of standing at a booth explaining what an AI employee is, and by day three people were finishing the sentence for us.

The timing of this one is deliberate. Nobody in that expo hall is just planning AEP. They’re building and executing in parallel, and it came through in every conversation we had:

• Writing more AEP business while the book you already have holds through January.
• Answering every lead the moment it lands, at 8pm on a Sunday or noon on a Tuesday…
• Adding intelligent capacity for ninety days without adding headcount you let go in January.
• Catching effectuation gaps and plan changes early enough to actually do something about them.
• Reaching the members who used to only pick up when they wanted to cancel.
• Ancillaries, ancillaries, ancillaries, and how to offer the best suggestions (with or without ai).

Every one of these is something we’re building for. It was still useful to hear how differently each agency ranks them.

The through line in almost every conversation: teams want this working during AEP, not after the damage is done. The usual blocker is that nobody wants to change systems in September. Fair. That’s why we have been implementing many native, easy to use integrations with your exisiting crms. (link integrations)

That’s what the AEP guide is for. We built it out of the last two AEPs run alongside our clients: what actually worked, where agencies leave money on the table, and how to get careCycle carrying weight before October instead of halfway through November. We handed it out all three days. If you took one, thank you. If we missed you, it’s at carecycle.ai/aep.

Until the next one.

Vladimir T. Head of Growth.